FAQ

 

FAQ    About Us    Contact    Termes Of service    Privacy policy    Refunds and Returns policy    Shipping policy

 

What are the delivery times for your products?

We take 1-2 days to process your order, then 2-7 business days to deliver it to you.


Do you ship all over the world?

No, at the moment we only ship to Canada and the United States of America.


Where do we ship your product from?

Our office and warehouse are located in Montreal and Repentiny, Quebec, Canada.


Do you provide tracking / tracking information for products?

Yes, you will have a tracking number, you just need to click on the link.


Some items are missing from my order, what happens?

Our products are shipped separately according to your order. If this contains, for example, items from two different warehouses, then there will be two deliveries. The rest of the order will most likely arrive shortly.


I received a damaged item. What can I do?

We are sorry to learn of this. Simply send us an image of the damaged item in question to contact@coconadoura.com and we will send you a similar replacement item as soon as possible. for more info go to:Refund and Retur.


Where are you located?

We are located in Montreal and our Warehouse in Repentiny, Quebec, Canada.


I still have not received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance and the situation of the COVID-19 pandemic. You can, however, track your order and see where it is at any time. If you still think you need help tracking your package, please contact us by email at contact@coconadoura.com. For more information, please read our Policy during the COVID-19 Pandemic in informations menu.


Do you have a refund policy?

Yes, we do our best to resolve any issues our customers may have with their items online. If you still wish to be refunded for your order, we can of course make the payment, in the event that the appeal is made within 30 days of the date of the order and the product (s) concerned are not delivered or incorrect or damaged product. For more information, please read more on our Refund and Return Policy.