Privacy policy

 

 

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 This privacy policy describes how coconadoura.com (the “Site” or “we”) collects, uses and discloses your personal information when you visit or make a purchase on the Site.

 

Collection of personal information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this privacy policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what personal information we collect and why.


Device Info

Examples of personal information collected: web browser version, IP address, time zone, cookie information, what sites or products you visit, search terms and how you interact with the Site.
Purpose of collection: to load the Site accurately for you and to carry out analyzes on the use of the Site in order to optimize our Site.
Collection Source: Collected automatically when you access our Site using cookies, log files, web beacons, beacons or pixels.
Commercial Disclosure: Shared with our Shopify processor.


Order information

Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address and phone number.
Purpose of collection: to provide you with products or services in order to fulfill our contract, process your payment information, organize shipping and provide you with invoices and / or order confirmations, communicate with you, screen our orders for any potential risk or fraud, and in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Commercial Disclosure: Shared with our Shopify processor.


Customer support information

Purpose of collection: to provide customer support.
Source of collection: collected from you.


Minors


The Site is not intended for people under the age of 18. We do not intentionally collect personal information from children. If you are the parent or guardian and believe your child has provided us with personal information, please contact us at the address below to request deletion.

Sharing of personal information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can find out more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other legal request for information that we receive, or to protect our rights of another. manner.


Behavioral advertising

As described above, we use your personal information to provide you with targeted advertising or marketing communications that may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can find out more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (to which you may consent, depending on your location).
For more information on how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how -does-it-work.

You can opt out of targeted advertising by:


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance opt out portal at: http://optout.aboutads.info/.

Use of personal information


We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you updated on new products, services and offers.

Legal basis

In accordance with the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information on the following legal bases:

  • Your consent;
  • The execution of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • Perform a task performed in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order on the Site, we will keep your personal information for our records unless and until you ask us to erase that information. For more information on your right to erasure, please see the “Your rights” section below.

Automatic decision making

If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (which includes profiling), where that decision has legal effect on you or significantly affects you.

We engage in fully automated decision making that has legal or otherwise significant effect using customer data.

Our Shopify processor uses limited automated decision making to prevent fraud that has no legal or otherwise significant effect on you.

Services that include elements of automated decision making include:

Temporary denial list of IP addresses associated with repeated transaction failures. This rejection list persists for a small number of hours.
Temporary denial list of credit cards associated with denied IP addresses. This rejection list persists for a small number of days.


Sell ​​personal information

Our site, as defined by the California Consumer Privacy Act of 2018 ("CCPA").

Your rights:

GDPR

If you are an EEA resident, you have the right to access the personal information we hold about you, transfer it to a new service, and request that your personal information be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact details below.

Your personal information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including within Canada and the United States. For more information on how data transfers comply with GDPR, see Shopify's GDPR white paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Text Marketing Terms and Conditions:

We use a text messaging platform, which is subject to the following terms and conditions. By signing up for our SMS marketing and notifications, you agree to these terms and conditions.
By entering your phone number during payment and initiating a purchase, registering through our subscription form or a keyword, you agree that we may send you SMS notifications (for your order, including reminders abandoned cart) and SMS marketing offers. You acknowledge that consent is not a condition for any purchase.
Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc, a European Union company with an office in Sofia, Bulgaria, EU. This data will be used to send you Targeted Marketing Messages and Notifications When sending text messages, your phone number will be passed to a text messaging operator for delivery.
If you would like to unsubscribe from receiving marketing messages and SMS notifications, reply with STOP to any mobile message sent by us or use the unsubscribe link we have provided to you in one of our messages. You understand and agree that other unsubscribe methods, such as the use of alternative words or requests, will not be considered a reasonable way to opt out. Messages and data rates can be applied.
If you have any questions, please send "HELP" by SMS to the number from which you received the messages. VoWe can also contact us for more information. If you would like to unsubscribe, please follow the procedures above.

CCPA

If you are located in California, you have the right to access the personal information we hold about you (also known as the “right to know”), transfer it to a new service, and request that your personal information be corrected. , updated or deleted. If you wish to exercise these rights, please contact us using the contact details below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

TCPA

By subscribing to coconadoura.com SMS notifications, you agree to receive automated marketing SMS from us about our products and services to the phone number you provided during your subscription, and that messages can be sent through a system automatic telephone dialing or other technology. The frequency of messages is recurrent. Consent is not a condition of purchase. Messages and data rates can be applied. Respond STOP, END, CANCEL, UNSUBSCRIBE or QUIT to unsubscribe and HELP for customer support. You may receive an additional text message confirming your decision to unsubscribe. You understand and agree that attempting to unsubscribe by any means other than texting the above unsubscribe commands is not a reasonable way to unsubscribe.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means that you do not have to re-enter this information each time you return to the site or navigate from one page to another. Cookies also provide information about how people use the website, for example whether this is their first visit or whether they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies necessary for the operation of the store

The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in different ways. Please keep in mind that deleting or blocking cookies may have a negative impact on your user experience and some parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, which are often found in your browser's "Tools" or "Preferences" menu. For more information on how to change your browser settings or how to block, manage or filter cookies, see your browser's help file or through sites such as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners. To exercise your rights or to opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Do not follow

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and use practices when we detect a such signal from your browser.

Changes

We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

Contact

For more information about our privacy practices, if you have any questions or if you would like to make a complaint, please contact us by email at contact@coconadoura.com or by mail at the contact details below:

Coco Nadoura, 5013 Langevin, Pierrefonds, QC H8Z 2B8, Canada.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: https://www.priv.gc.ca/en/