Refunds and Returns policy

 

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Returned items

We have a 30 day return policy, which means you have 30 days from the date of ordering your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at contact@coconadoura.com and include the order number, full name and photo or video of your products.
If your return is accepted, we'll send you instructions on how and where to send your package.

Important Notice:Items returned to us without first requesting a return will not be accepted.

You will be responsible for paying the shipping costs for returning your item.

Shipping charges are not refundable.

If you have received a refund, the return shipping charge will be deducted from your refund.

If you are shipping an item, you should consider using a trackable shipping service. We are not responsible for and guarantee that we will receive your returned item.

You can always contact us for any return questions at: contact@coconadoura.com.


Refunds

We will notify you once we have received and inspected your return at our warehouse, and let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method. Keep in mind that your bank or credit card company may take some time to process and post the refund.


Satisfied or refunded

Our COCO NADOURA products are of excellent quality and are natural. That's why and with that in mind, we've created our SATISFIED OR MONEY BACK GUARANTEE.

We guarantee an improvement of at least 2 shades after using our products by respecting the instructions in the manual or on our website, otherwise.

Please follow the steps below to benefit from our money back guarantee:

• Take a clear picture of your teeth before using our teeth whitening products;
  
  
• Another photo is required after completing the bleaching treatment, as well as a photo of the product (s) used;
  
  
• Send an email to our customer team (contact@coconadoura.com) with all the details (Full name, order number, photos include a validity date).

We allow 30 days after receipt of your products, to submit your refund request.

Allow 72 hours to process your request.


Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you receive the wrong item, so that we can to do assessment for the problem and correct it.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns of gift cards, items on sale or after 30 days from your order.


Exchanges

The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.